FAQs
FAQs - Frequently Asked Questions
Subtitle: "Find answers to common questions about shipping, orders, payments, and more."
Shipping & Delivery
When will I receive my order?
If the items are in a local warehouse, the standard delivery time is 3-14 days. For international orders, it takes 7-30 days.
How can I track my order?
Once your order is dispatched, we will send you a tracking link via email, allowing you to monitor the delivery status in real-time.
What happens if I am not home to receive the package?
The courier will contact you to arrange redelivery or leave the package at a designated pickup point.
Do you deliver to remote areas?
Yes, we support delivery to most regions, but additional time and charges may apply for remote areas.
Order Management
Can I modify or cancel my order?
You can contact our customer service to modify or cancel your order before it is shipped.
How can I track my order?
Log in to your account and go to the “My Orders” page to view the details of your order.
What if I receive the wrong item?
If the item you received does not match your order, please contact us immediately, and we will resolve the issue promptly.
Payment
What payment methods do you accept?
We accept credit cards, PayPal, MomoPay, and bank transfers.
What should I do if my payment fails?
Please ensure your payment details are correct. If the problem persists, contact our customer service for assistance.
Returns & Refunds
How do I request a return?
Please contact our customer service within 7 days of receiving the item and provide your order number and reason for the return.
Can I exchange an item?
If the item is defective, we offer exchange services. We require customers to record a video while unboxing the item upon receiving it as proof. This video should be submitted along with the exchange request.
How long does it take to receive a refund?
Refunds are typically processed within 14 business days after we receive the returned item and will be credited to your original payment method.
Account & Membership
How do I create an account?
Click on the “Sign Up” button at the top right of the page and fill in the required information to create your account.
What should I do if I forget my password?
Click on the “Forgot Password” link on the login page, and a reset link will be sent to your email.
How can I become a member and enjoy discounts?
Once you create an account, you will automatically become a member and receive exclusive offers, including discounts on your first purchase.
