ARTS is responsible for establishing payment terms with patients (Early Out) and accounts for which the client has previously made payment arrangements. ARTS manages the follow up process (payment monitoring).

Early Out Service

ARTS Customizes the “Early Out” process to meet each client’s needs. ARTS can be the tool utilized in day one of the process, or ARTS can follow an in-house invoicing process that our clients have in place. This flexibility to customize ARTS to the client’s needs yields a range of services that can utilize four or more different letter series and multiple call attempts which can cover Day 1 to Day 120 and beyond, if needed.

ARTS’s customer service staff operates in a customer-friendly manner in an attempt to help patients resolve their accounts through payments in full or establishing payment arrangements consistent with our clients’ policies and guidelines.

Payment Monitoring Service

(Payment Accounts)

ARTS also has a Payment Monitoring service in which ARTS manages the follow up on accounts with payment arrangements previously established by our clients.

ARTS enters the payment monitoring information into our system by means of electronic loads. A notice is sent to the consumer informing them that their account is now being serviced by ARTS on behalf of the client. The notice details their payment arrangement and due date previously arranged with the client. A self-addressed envelope is included with the notice for their use in returning appropriate payment.

The consumer receives a reminder notice 14 days prior to due date of payment. A self-addressed envelope is included for their use in making the payment.

As long as the consumer continues to make payments on time, the account remains in payment monitoring status until payment is received in full.