Quality

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Quality Management

We monitor and measure client and consumer service quality, account resolution performance, regulatory compliance, and data gathering accuracy.  

We proactively seek client comments and insight to continuously improve our services and customer care.

All of our calls are digitally recorded and routinely monitored on a set schedule to meet our quality assurance requirements.  Calls are reviewed with team members on an individual basis in efforts to improve our communications in our continuous process improvement environment.