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Key People

Joey Leydens, President and Operations Director

  • Agency experience since 1989
  • Agency floor experience since 1989
  • ACA International-certified collector
  • Advanced collector training through ACA International
  • ACA International leadership positions include service as an Association Board Member, a member of the Committee of 100, and a member of the Interstate Committee
  • ACA International Fellow Degree
  • Past President of Missouri Collectors Association(MCA)
  • Past MCA Legislative Chair
  • Past MCA Chair-Political Action Committee
  • Past MCA Board Member

Phil Fichter, Director of Sales & Marketing

  • Client service agency experience – since 2002
  • Customer service, sales and marketing experience – since 1986
  • Business management – since 1984
  • FDCPA training and test
  • Corporate HIPAA training  
  • Sandler Institute Graduate – client service and sales
  • BS Degree

Shirley Mason, Major Account Representative

  • Agency experience – since 1979
  • Sales and customer service – since 1979
  • Founder and former president of American Credit Service – since 1992
  • International Fellowship of Credit and Collections Executive
  • Past president of Missouri Collectors Association
  • Received unit certificate of excellence from ACA International during term as president of Missouri Collectors Association
  • Served on board of directors for ACA International
  • Served on board of directors for MCA
  • ACA International-certified collector
  • FDCPA training and testing
  • Corporate HIPAA training
  • Member HFMA
  • Member MGMA
  • Member AAHAM

Doris Kempker, Collection Manager

  • Agency experience – since 1993
  • Client service desk – since 1994
  • Management – since 1999
  • Advanced collector training through ACA International
  • ACA FDCPA training
  • ACA International-certified collector
  • Corporate HIPAA training
  • BS degree in Business Administration with emphasis in finance and management

Dan Grieve, Collection Assistant Manager

  • Client service agency experience – since 1987
  • Total client service experience – since 1985
  • Management – 9 years
  • Client service desk experience – since 1985 (working manager)
  • Advanced collector training through ACA International
  • ACA International-certified collector
  • ACA FDCPA training 
  • Fair Credit Reporting Act training
  • Corporate HIPAA training
  • BS degree in Business Administration

Don Smith, Skip Tracing and Legal Department Manager

  • Client service agency skip tracing and legal experience – since 1977
  • Graduate of School of Telephone Skip Tracing
  • Graduate of Residential Mortgage Credit Reporting
  • Graduate of ACA International FDCPA School
  • Management – since 1983
  • ACA International-certified collector
  • Corporate HIPAA training 
  • BS degree in Marketing

Patty Oerly, Office Manager

  • Client service agency experience – since 1977
  • Management – since 1988
  • Cashier – since 2002
  • ACA International-certified collector
  • FDCPA training and test
  • Corporate HIPAA training  
  • Corporate IT management, including all electronic data transfers with clients

Lisa Dillon, ARTS Early Out and Extended Business Office Manager

  • Hospital revenue cycle/patient billing/accounting/admissions – since 1995
  • Healthcare management experience – since 1987
  • Customer/patient service experience – since 2002
  • Vendor client service experience – since 2009
  • Serves on the board of AAHAM
  • Member of HFMA and AAHAM
  • Corporate HIPAA training