Accounts Receivable Tracking Service (ARTS), a division of Berlin-Wheeler Inc., was established to provide account receivables customer care services. These services are extremely flexible and can be customized to assist with special needs that our clients may have. With ARTS, your accounts are managed in a professional customer service atmosphere.

ARTS is committed to the goal of 100% client satisfaction. Client Satisfaction is what we are ABOUT as a company.

ARTS also maintains an absolute commitment to Customer Service. As employees of ARTS, we encounter customers internally (our fellow employees) and externally (our clients, their employees and their customers). Our clients’ customers are then commonly known in the account receivables industry as consumers.

Customer Service means to us that we provide our customers both internally and externally what they want, when they want it, properly and cheerfully. If we cannot, we immediately notify someone who can. When a problem develops we must resolve it to our customers’ complete satisfaction as soon as possible.

Our objective is to provide improved account receivable services and ongoing education that maintain the highest ethical and professional standards. By-products of successful application of this philosophy are satisfied customers and motivated employees.

The following objectives support the fulfillment of our policy statement:

• Improved Services: We will identify and improve our weaknesses, and reinforce our strengths.
• Education: We will provide regular education opportunities.
• Ethical and Professional Standards: We will identify and comply with the highest regulatory and client requirements.
• Client Satisfaction: We will identify the client needs, set clear targets and measure our achievement against these expectations.
• Motivated Employees: We will recognize all employees who contribute to the success of the company and measure their motivation through decreased turnover of personnel.