Intelec Collection Software
Quantrax Corporation markets and supports Intelec, an expert system for accounts receivable and collections management. Arguably the finest product in the industry, Intelec is often described as futuristic and is accepted as groundbreaking technology that has successfully challenged conventional software and redefined the traditional expectations of automation. A dialer is a critical component of any collection system and Quantrax’s dialer platform integrates Intelec with the world's finest dialer engine. The combination of two world-class products offers opportunities and levels of productivity which can not be matched within the receivables management or collection industry.
I-Tel Predictive Dialer, Fully Integrated with Phone and Collection System
I-Tel's great strengths are derived from the sophisticated integration of Intelec with the finest platform in the dialer industry. With the high value that has to be placed on productivity and the recent and potential changes in regulations pertaining to the use of predictive dialers, Berlin-Wheeler’s choice of a dialer may be as important as our choice of collection software. Quantrax's dialer platform is fully integrated with Intelec. Within a single system, I-Tel is an architecture that provides support for:
- outbound dialing
- inbound call management
- message playback
- call monitoring
- management reporting
- Interactive Voice Response (IVR)
http://www.quantrax.com/I-Tel/I-Tel_Links.htm
IBM “I Series” (AS 400), In–House Main Frame Computer
In 2003, Quantrax created the most advanced dialer platform that the industry has to offer. Simply stated, it is both different and better. Intelec runs on what may arguably be the most powerful, scalable and reliable hardware platform ever built within the IBM iSeries (formerly the AS/400).
Back-up
Complete system back-up is executed six times weekly and stored off-site for security purposes.